The customer asked me this seriously, without the slightest bit of irony. “My name’s Dan,” I replied. The whole thing was rather curious. Jimmy was our lead tech at the time, and he is legitimately one of the nicest guys ever. For some reason the customer had gotten it into her head that 1) Jimmy […]
MadMania
Faith, Books, and Stuff
Tag: I.T
n., presumably means, ‘malfunctioning.’ A customer called the other day saying, “This darn computer is fizzlesprung.”
I used my first Mac in 1984 and absolutely loved it, and I’ve been using a Mac daily since 1997. At work I have the privilege of running a 24″ iMac, along with my standard Windows boxes running XP and Win 7. I recently installed Apple’s newest OS, Mac OS X 10.7 (Lion). It doesn’t […]
One time Kaleb and I went to work on a printer. While we were there, a young female doctor was in the room. The three of us bantered back and forth for a while until the printer was finally fixed and it began to spit out backed up print jobs. Doctor: “You guys are the […]
This is what one of my customers told me this morning when I fixed her problem without actually doing anything.
I was searching online for assistance with a Blackberry issue for work when I stumbled across this topic in a tech support forum: I really have no idea why he posted this in a phone forum. Maybe he doesn’t actually want any assistance and he’s just venting. The obvious solution is for […]
Customer: “What’s the difference between Windows Vista and Windows 7?” Me: “Vista sucks and 7 doesn’t.”
As mentioned in a previous post, I assisted someone at work in getting their laptop connected to our wireless network. The user was Chinese, and I greeted her with a friendly nihau. A few weeks later I was assisting a user in Personnel. “I heard you are a valuable asset to our company,” she said. […]
Today is World Backup Day, when we celebrate by backing up the data on our computers. In reality, you should be doing this regularly, but you probably aren’t. You probably have all kinds of lame excuses, like the cost of hard drives, you don’t have time, it’s too hard, whatever. Most people don’t take backups […]
A couple of months ago at work one of the secretaries brought a Chinese user down for some assistance with her laptop on the wifi network. The laptop had an English keyboard, but the OS was entirely Chinese. “Ni hao,” I said, almost entirely exhausting the Chinese I learned at my old job. “Oh, you […]