In part 1 I detailed how the oven in our crummy Frigidaire range had died, and how we had attempted to purchase a new range at Lowe’s, but ended up ordering through bestbuy.com.
The range we ordered was a high-end consumer model, a Whirlpool Gold gas convection oven with 5 burners, three racks, a split rack, and a warming drawer. Since it was kind of a specialty item, Best Buy said they would order it in six weeks.
On week five, I received a bill from Best Buy. I’m not accustomed to being billed for items until they have shipped, so I called Best Buy and told them so. However, Best Buy and the bank that issues their card are two different companies, and both referred me to the other. Neither was willing to help me, and the credit card company representative, knowing I was already unhappy at the prospect of paying for a purchase I had not yet received, still attempted to sell me a stupid credit service add-on.
Fine, whatever. As long as I got my stove.
On week six I get an email from Best Buy stating that there was an error and my order had been cancelled. That’s OK, I didn’t really want a new range right before Thanksgiving. Would I like to reorder, they asked?
No, no I would not.
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