Part three in the chronicle of my stove-buying experience (parts 1 and 2).
So I was telling all this to my buddy Kaleb. He suggested I go to Nebraska Furniture Mart. I had never been there, so I asked him if they had a decent selection. He must have thought that was rather humorous.
Christmas Eve I got up and starting looking around online for a stove again, and remember Kaleb’s NFM recommendation. I quickly found my model, and saw that they were offering two years with no interest through TODAY. Ally and I hopped in the car and drove all the way out to KCK, racing the impending snow and ice storm that was coming in.
For those of you who have never been to Nebraska Furniture Mart, it gets it’s name from the fact that the store is roughly the size of Nebraska. Within five minutes I had located my stove (it was $20 cheaper than it showed online). Within another minute an employee offered to get a sales associate. Within another five or six minutes Randy, our sales guy, had a ticket for us with warranty and delivery (can you believe they deliver within a 150 mile radius?).
Randy then pointed us to the credit desk so I could take advantage of their sweet financing option. Another 5 minutes of taking down info, and the credit associate said it would be about 10 minutes. Ally and I sat down and were in our seats for less than a minute when the sales clerk called our name. We were already rung up and everything; I just had to sign the receipt.
I still had another purchase to make, and even with that Ally and I were in and out of the store in less than 30 minutes with a promise that our stove would be delivered on December 30th.
At 8:15 a.m. December 30th our stove arrived, delivered by a couple of jovial guys named Danny and Steve who drove through the snow from Kansas City, Kansas.
Heather loves her stove, and I’m pretty darned fond of it myself (last night I made chili, and today I am making French Toast as soon as everyone gets up).
So, sorry Lowe’s: you blew it. Sorry Best Buy: you double blew it. If either of you had had better service, I would have never ventured out to Nebraska Furniture Mart. The selection was gigantic. Every single employee we worked with was helpful and cheerful. Both of our sales associates ignored their telephones so they could focus on us.
Guess where we are buying our next refrigerator?
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