A few weeks ago my wife brought me a secondhand iPod Nano to troubleshoot. She had already performed all of the basic troubleshooting steps herself, but it still would not sync with iTunes. When you plugged the iPod into the computer, the computer would see the device, but iTunes would not. It did not matter whether you plugged it into a Mac or Windows computer.
Here is the fix (can’t remember where I found it, but I can’t take credit for it):
- Plug the iPod into a Windows computer.
- Double-click the computer icon
- Check that the computer has mounted the iPod like a standard lettered drive
- Right-click on the iPod and click ‘Format’
- If it gives you the option, ‘Quick Format’ is fine.
- NOTE: THIS WILL DELETE ALL DATA ON THE IPOD
- After it formats it should appear in iTunes, and iTunes will tell you that the iPod needs to be restored.
- You may be prompted to download the newest iPod firmware.
- The firmware will install and you will be back in business.
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