If you call someone because you require assistance with something, they may need some information from you. If your response to said inquiry is, ‘beats me,’ that is very rude–you should not be surprised if they in turn are rude to you–or if they do in fact beat you–because you deserve it. You wouldn’t accept such a solution from them; why would you think it would be acceptable to offer it to them?
So instead of copping an attitude and running your mouth like this:
YOU: I am having difficulty with my computer/car/air conditioner/phone.
TECH: What kind of computer/car/air conditioner/phone do you have?
YOU: Beats me.
TECH: Die in a fire you stupid harpy.
Try this instead:
YOU: I am having difficulty with my computer/car/air conditioner/phone.
TECH: What kind of computer/car/air conditioner/phone do you have?
YOU: I don’t know the answer to that question. Could you tell me how to find that information?
TECH: I’d be happy to. Just follow these instructions….
Despite the fact that many technicians are very knowledgeable, I have never met one who altered my disbelief in the existence of ESP.
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